Customer Support Specialist
KarbonCebu, Philippines • Davao City, Philippines • Cagayan, Philippines
Posted December 11, 2025
Full Time
About the Company
Karbon is the global leader in practice management software for growth-minded accounting firms.
Job Description
As a Customer Support Specialist at Karbon, you will provide support to customers in the form of video & technical chat support, train customers on the Karbon platform, and drive growth in existing customers. You will also be responsible for identifying risk of customer churn and putting value-add actions in place to mitigate possible churn.
Requirements
- 1-2 years of customer service experience
- Prior experience with chat / support software
- Problem-solving skills
- BA/BS preferred and have a minimum of 1-3+ years of industry experience in B2B SaaS businesses, accounting professional services, training or education or customer support
- Great communication skills
- Experience/passion for enabling businesses to grow and succeed
- Ability to learn modern customer enablement SaaS and servicing tools
Benefits
- Global Medical Insurance
- Work-from-home allowance
- Rice subsidy
- Meal allowance per working day
- Laundry allowance
- 15 paid time off days per year
- 7 Sick leave days per year
- Internet and work-from-home subsidy
- Discretionary bonus program