Strategic Account Manager Director - Healthcare

Kellermeyer Bergensons Services (KBS) is seeking a Strategic Account Manager Director - Healthcare to manage and lead a group of Strategic Account Managers in customer engagement and retention for assigned healthcare customer accounts. The ideal candidate will have 7-10 years of strategic account management experience in a business-to-business environment, with experience in janitorial services in healthcare/medical settings and leading strategic healthcare accounts or enterprise healthcare client engagements.

Requirements

• Demonstrate by example and guide the team in customer engagement, retention activities, and best practices
• Lead the SAM group in the attainment of assigned sales quotas and expectations for profitability
• Drive the team’s strategic development of customer account plans
• Ensure customer notes and other information are maintained and updated in real-time in related CRM/ERM and other databases as needed
• Review and analyze the weekly reports generated by the Customer Experience team
• Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis
• Develop, implement, and monitor training programs related to healthcare accounts
• Develop and implement protocols and procedures for environmental services in accordance with OSHA regulations and industry best practices

Benefits

• Medical
• Dental
• Vision
• Prescription drugs
• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability
• Long Term Disability
• Supplemental Health Insurance
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program