Call Center Associate Director - Inbound & Outbound Sales
Keller PostmanFlorida, United States
Posted November 4, 2025
Full Time
About the Company
Postman Law is dedicated to creating a workplace where passionate professionals can make a real difference.
Job Description
Postman Law is seeking a Call Center Associate Director to lead their nationwide inbound and outbound sales operations for a fast-growing personal injury law firm. The ideal candidate will possess a high sense of urgency, exceptional technical and analytical capabilities, and a proven ability to optimize call center performance to drive conversions and client sign-ups.
Requirements
- Bachelor's degree in Business, Communications, or a related field, or equivalent experience.
- 10+ years of call center management experience; 5+ years in a sales-focused, performance-based director-level role preferred.
- Proven success managing large, multi-state sales or intake teams (100+ agents).
- Advanced proficiency with CRM systems, dialer technology, and call analytics software.
- Strong analytical, reporting, and strategic decision-making skills.
- Exceptional leadership, communication, and coaching abilities.
Benefits
- Competitive annual base salary
- Year-end discretionary bonus
- Benefits
