Manager, Implementation Consulting

As a Manager, Implementation Consulting, you'll lead a team of Implementation Consultants who guide our largest new customers through complex, enterprise-grade implementations. You'll be responsible for ensuring your team delivers exceptional project execution, drives early customer value, and builds the foundations for growth and retention.

Requirements

• Lead and develop a team of 4–10 Implementation Consultants responsible for onboarding enterprise customers to Klaviyo’s platform.
• Recruit, interview, hire, and train new team members
• Drive accountability across your team for operational excellence, including productivity, utilization, on-time delivery, and customer satisfaction.
• Manage day-to-day operations, data analysis, goal setting, career development, performance management, and process improvement.
• Coach, mentor, and inspire your team through effective one-on-ones, performance feedback, and career development conversations.
• Partner cross-functionally with Sales, Solutions Architecture, and Customer Success to ensure seamless customer transitions and alignment with growth goals.
• Serve as a trusted point of escalation for customer challenges, demonstrating calm leadership and solution-oriented thinking.
• Model Klaviyo’s leadership values of proactive problem-solving, ownership, and curiosity in a fast-paced, evolving environment.
• Identify and execute process improvements that increase efficiency, scalability, and consistency in delivery.
• Contribute to global Professional Services initiatives, helping shape how Implementation evolves as Klaviyo scales to enterprise maturity.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Benefits

• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive range of health, welfare, and wellbeing benefits