Help Desk Lead

Koniag IT Systems, LLC is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. The ideal candidate will have a bachelor's degree in Computer Science or related field, 5+ years of experience in information systems management, and 3+ years of supervisory experience.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field
• 5+ years' overall experience with increasing responsibilities in information systems management
• 3+ years supervisory experience
• Information Technology Infrastructure Library V4 (ITIL 4) certification
• Industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
• Expert working knowledge of ServiceNow
• Experience in a quality assurance environment that includes, at a minimum, knowledge of customer satisfaction tracking, user complaint and monitoring programs, and quality control programs
• Excellent written and verbal communication skills, including experience in presenting material to senior Government officials
• Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors)

Benefits

• health insurance
• dental insurance
• vision insurance
• 401K with company matching
• flexible spending accounts
• paid holidays
• three weeks paid time off