Tier 2 Help Desk Support Engineer

Koniag IT Systems LLC is seeking a Tier 2 Help Desk Support Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, requiring onsite work in downtown Washington, DC a minimum of three (3) days per week.

Requirements

• US Citizenship
• Industry specific certification (CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent) within 45 days of start
• Minimum of 2 years of experience administering Windows 10/Windows 11
• Experience in installing desktops, portable computers, peripherals, and software products for local area network, wide area network and standalone environments
• Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures
• Knowledge and experience in utilizing trouble-ticketing software, ServiceNow, for opening/closing tickets
• Ability to contact and effectively communicate with customers by telephone, Email, Teams, or in person
• Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms
• Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations
• Demonstrated proficiency with operating systems, business applications, and computer hardware platforms
• Ability to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees
• Experience and ability to manage enterprise printing, and printer servers
• Ability to lift up to 50 lbs.
• Valid driver's license

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K with company matching
• Flexible spending accounts
• Paid holidays
• Three weeks paid time off