Tier 1 Help Desk Engineer
Koniag Government ServicesWashington, District of Columbia, United States
Posted October 15, 2025
Full Time
About the Company
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.
Job Description
Koniag IT Systems LLC is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in Washington, DC. The ideal candidate will provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in-person interactions.
Requirements
- US Citizenship
- Criminal Background Check
- CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start
- Experience in customer service and IT support principles and methods
- Proficiency with Microsoft Windows 11, Microsoft Office, and Exchange/Outlook
- Ability to troubleshoot basic computer issues (desktop, laptop, tablet) and triage service requests
- Strong verbal and written communication skills for interacting with customers, peers, technical staff, and government personnel
- Capability to provide both formal and informal training to customers
- Ability to work in a fast-paced environment, providing continuous support and critical operations monitoring
Benefits
- Health, dental and vision insurance
- 401k with company matching
- Flexible spending accounts
- Paid holidays
- Three weeks paid time off
- More