Tier 3 Help Desk Support Engineer

Koniag IT Systems LLC is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in Washington, DC. The ideal candidate will have a minimum of 4 years of experience administering Windows 10/Windows 11 and expertise in Microsoft Windows, Microsoft Office 365, and PowerShell.

Requirements

• US Citizenship
• Industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start
• A minimum of 4 years of experience administering Windows 10/Windows 11
• A minimum of 4 years of experience with SCCM to manage servers and deploy patches
• A minimum of 4 years of experience developing, testing and deploying workstation images for government/private agencies
• Expert level experience working with Microsoft Windows (Windows 10 and Windows 11) and Microsoft Office 365 (M365) Email, Teams, and OneDrive, and general Exchange/Outlook support
• Expert level experience in creating and updating PowerShell scripts/programs
• Expert level experience in configuring and managing enterprise print systems and servers
• Ability to provide clients with security vulnerability remediation recommendations and guidance, up to and including remediation tracking and reporting
• Experience in working with contractors and technical teams to ensure the development, testing, and on-schedule turn-up of the customized image processes
• Experience with providing vulnerability remediation support on any potential security findings for workstations across an enterprise
• Experience in conducting ad-hoc vulnerability scans and remediation for clients within a fast-paced environment

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K with company matching
• Flexible spending accounts
• Paid holidays
• Three weeks paid time off