Customer Success Manager, Healthcare IT
Konica Minolta Healthcare AmericasNorth Carolina, United States
Posted March 4, 2026
110000 - 130000
Full Time
About the Company
Konica Minolta Healthcare Americas Inc., headquartered in Wayne, NJ, is a leading provider of medical diagnostic imaging and healthcare information technology solutions. The company specializes in primary imaging technologies—including digital radiography, X‑ray systems, computed radiography, and imaging management systems—to enable clinicians to see the invisible and make faster, better decisions. Leveraging 150 years of innovation that began with camera and film manufacturing, Konica Minolta continuously develops cutting‑edge imaging tools and IT platforms that expand diagnostic capabilities for a broad patient population. As a strategic partner to hospitals and imaging centers, the firm focuses on delivering tangible value through technology, service agreements, and a culture of relentless improvement.
Job Description
The Customer Success Manager plays a key role in developing and supporting a new Customer Care Quality Framework, with a focus on the EXA Enterprise Platform. The individual will manage all Hot Site Escalations and Post-Go-Live Hyper Support sites, ensuring total customer satisfaction while fostering strong service delivery, long-term relationships, and measurable customer success outcomes.
Requirements
- Maintain strategic relationships with assigned customer accounts
- Educate customers on products and services, drive adoption and utilization, achieve retention goals, and foster expansion opportunities
- Manage escalated issues by coordinating cross-functionally to ensure timely resolution in alignment with SLA requirements and customer expectations
Benefits
- Generous Paid Time Off
- 401k Matching
