811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

As an 811 CEC Officer – Inbound at Kotak, you are the first point of contact for customers reaching out via the inbound channel. Your role involves resolving customer queries, providing product information, and facilitating sales, ensuring a seamless customer experience. You'll work in a fast-paced environment, maintaining accurate records and contributing to overall team performance.

Requirements

• Excellent communication skills
• Customer-first mindset
• Ability to work in a fast-paced environment
• Maintain accurate records of customer interactions
• Ability to close deals