811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
KotakThane, Maharashtra, India
Posted October 28, 2025
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
This is an Inbound 811-CEC Officer position at Kotak 811. The role focuses on providing excellent customer service by resolving queries, providing product information, and facilitating sales. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to work in a fast-paced environment.
Requirements
- Resolve inbound customer queries promptly and accurately.
- Provide accurate product information about Kotak 811.
- Facilitate sales conversions.
- Maintain accurate customer records.
- Monitor sales performance and meet quotas.