811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
KotakThane, Maharashtra, India
Posted October 28, 2025
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
The 811-CEC Officer – Inbound, working for Kotak 811, is the first point of contact for customers using the inbound channel. This role focuses on providing excellent customer service by resolving queries, offering product information, and facilitating sales conversions. It requires strong communication and customer-first skills and the ability to work in a fast-paced environment.
Requirements
- Handle inbound customer queries
- Provide accurate resolutions
- Inform customers about Kotak 811 products and services
- Maintain detailed records of calls, customer feedback
- Monitor sales performance