811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
KotakThane, Maharashtra, India
Posted October 20, 2025
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
The 811-CEC Officer – Inbound role at Kotak 811, based in Thane, Maharashtra, is the first point of contact for customers reaching out via the inbound channel. The role focuses on resolving customer queries, providing product information, and facilitating sales. It requires strong communication, customer-centricity, and a fast-paced, target-driven approach.
Requirements
- Handle inbound customer queries and provide prompt, accurate resolutions.
- Inform customers about Kotak 811 products and services using structured scripts.
- Answer questions related to banking products, digital services, and account features.
- Facilitate sales conversions by closing deals during inbound interactions.