811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

This 811 CEC Officer-Inbound role at Kotak 811 focuses on being the first point of contact for customers using the inbound channel. The role involves resolving customer queries, providing product information, and facilitating sales conversions. It's a customer-first position requiring excellent communication and problem-solving skills.

Requirements

• Handle inbound customer queries and provide prompt, accurate resolutions.
• Inform customers about Kotak 811 products and services using structured scripts.
• Answer questions related to banking products, digital services, and account features.
• Maintain detailed records of customer interactions and contribute to performance.
• Adhere to company policies and compliance guidelines.
• Collaborate with team members to improve service delivery.