811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

The 811-CEC Officer – Inbound is the first point of contact for customers reaching Kotak 811 through the inbound channel. This role is crucial for ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. The position requires excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced environment.

Requirements

• Handle inbound customer queries and provide prompt, accurate resolutions.
• Inform customers about Kotak 811 products and services using structured scripts.
• Answer questions related to banking products, digital services, and account features.
• Facilitate sales conversions by closing deals during inbound interactions.
• Maintain detailed records of calls, customer feedback, and sales outcomes.