811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

The 811-CEC Officer – Inbound is the first point of contact for customers through the Kotak 811 call center. This role focuses on providing excellent customer service by resolving queries, guiding customers to products and services, and closing sales. It requires strong communication, a customer-first mindset, and ability to work in a fast-paced environment.

Requirements

• Resolve customer queries accurately and promptly.
• Provide accurate product information and recommendations.
• Understand customer needs and guide them to suitable solutions.
• Maintain accurate records of interactions.
• Collaborate with team members to improve service delivery.