Collections & Financial Wellbeing Specialist

Kroo is seeking a resourceful and enthusiastic Collections & Financial Wellbeing Specialist to establish the First Line Lending Operations function and provide financial wellbeing for customers. The ideal candidate will have experience with consumer credit products, 1st line processes, and collections procedures, as well as a positive attitude and willingness to learn. The role involves communicating with customers, supporting the implementation of arrears and forbearance procedures, and shaping the Lending Operations function.

Requirements

• Communicate directly with customers via in-app chat, email, and telephone
• Support the implementation of arrears, forbearance/collections and vulnerability procedures
• Play a central role in the day-to-day management of loan lifecycle events
• Help shape the Lending Operations function
• Produce reports on key metrics
• Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite

Benefits

• Generous holiday time
• Personal days
• Employer-sponsored volunteer program
• Mental health support
• Workplace pension
• Top-notch equipment
• Modern office
• Cycle to Work scheme
• Electric Car scheme
• Enhanced parental leave
• Room for growth
• Full healthcare