Senior Technical Support Engineer
Lakeside SoftwareAnn Arbor, Michigan, United States
Posted February 10, 2026
Full Time
About the Company
A collaborative and supportive team culture
Job Description
We are seeking a Senior Technical Support Engineer with a broad technical background and excellent customer management skills. As a Senior Technical Support Engineer, you will be responsible for answering technical support calls, diagnosing and resolving issues, reporting bugs, testing newly developed software, collaborating cross-functionally on client technical challenges, and customising software tools to meet client needs.
Requirements
- 8-12 years in IT support, Managed Service providers or Proprietary Software Support
- At least 2 years of experience with SysTrack; additional experience with SysTrack or other agent-based environments is a plus.
- Demonstrated ability to read and interpret C++ or C# code to diagnose issues, understand functionality, and contribute to technical discussions
- Advanced Windows knowledge to include Windows Servers, Workstations, and Active Directory
- Advanced Network infrastructure experience (e.g., switches, routers, firewalls)
- Experience with troubleshooting Software application installation, testing and architecture issues
- Intermediate experience with Hyper-V, VMware, or other virtualization platform troubleshooting and administration
- Working Knowledge of & experience with Mac/Linux Operating Systems
- Linux command line troubleshooting
- Working Knowledge of DNS, DHCP, AD, Group Policy
- Understanding of relational databases (Microsoft SQL Server and other related Microsoft Business Intelligence technologies, e.g., Reporting Services, Integration Services, and Analysis Services)
- SQL query writing skills
- Experience in large scale (500+ users/devices) IT Datacenter Support
- Experience handling Enterprise-size customers
- System hardware troubleshooting experience
- Working knowledge of ITSM tools
Benefits
- Medical, Dental & Vision Insurance
- Flexible Spending
- Short & Long Term Disability Insurance
- Company Paid Life & Voluntary Life & AD&D Insurance
- 401(k) matching
- 11 Days Observed Holidays
- 20 Days PTO
- 5 Days Paid Sick Time
