Senior Technical Support Engineer
LangChainSingapore • Philippines
Posted February 1, 2026
Full Time
About the Company
LangChain builds the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents.
Job Description
LangChain is hiring a Senior Technical Support Engineer to lead customer support experience for highly technical users, helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues.
Requirements
- 4+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments
- Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
- Programming experience with Python. Bonus if you have TypeScript experience
- Hands-on knowledge of Kubernetes and Docker
- Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers)
- Experience supporting enterprise customers and collaborating with engineering on complex escalations
Benefits
- Medical, dental, and vision coverage
- Flexible vacation
- 401(k) plan
- Life insurance
