Customer Support Associate (Email & Chat)

Laundryheap is an award-winning startup revolutionising laundry and dry cleaning. We're looking for a detail-oriented individual to work in our overseas office in Bengaluru, India, to manage end-to-end order operations and provide excellent customer support.

Requirements

• Act as a primary operations contact for key partnerships
• Manage end-to-end order operations in line with partner agreements and process guidelines
• Provide accurate and timely responses through all communication channels
• Resolve partner or customer complaints effectively
• Drive and achieve KPIs related to client satisfaction, partner performance, and operational excellence

Benefits

• Competitive salary
• Opportunity to work with an award-winning startup
• Chance to grow and develop in a dynamic environment