Senior Associate - Logistics - US Voice Process

Laundryheap is an award-winning startup revolutionizing laundry and dry cleaning. We're seeking a Senior Associate Driver Operations – US Voice Process to join our Fleet team in Bangalore, India.

Requirements

• Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process.
• Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues.
• Quality Assurance: Investigate and correct any errors made by partner drivers.
• Mentorship: Guide and support team members to achieve their goals and improve.
• KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets.
• Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore.
• Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand.
• Project Leadership: Lead projects to improve our operations.