Customer Support Associate - Escalation Specialist

Laundryheap is an award-winning startup transforming the way people do laundry and dry cleaning. We're seeking a Customer Support Associate - Escalation Specialist to join our team in Bengaluru.

Requirements

• Excellent English communication (spoken & written)
• Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries
• Confident communicator who can handle difficult conversations and write clear, professional responses
• Strong attention to detail with a focus on quality and speed
• Problem-solver who shows initiative, proactivity, and forward-thinking
• Tech-savvy and quick to adapt to new tools and processes
• Comfortable working in a dynamic, fast-paced environment
• Able to prioritise tasks and manage customer expectations effectively
• French language skills would be a plus but not mandatory.

Benefits

• Opportunity to be part of a fast-growing global company with opportunities to learn and grow
• Collaborative environment where ideas are heard and valued
• Gain exposure to international markets and complex customer operations
• Contribute directly to shaping how we support and delight customers worldwide