Product Solutions Technician

L.B. Foster is a Nasdaq-listed global leader in engineering and digital communication technology solutions. We are committed to providing a safe workplace, fostering strong relationships, and acting as responsible stewards of the environment. Our comprehensive expertise spans various industries, and we seek talented professionals to contribute to our dynamic organisation.

Requirements

• Competently building, configuring and testing media and SOC players.
• Execution of first line technical support with AV/IT knowledge and the skillset to diagnose and fix issues.
• An understanding of content management systems.
• Manage, upload and schedule content.
• Implement and maintain asset registers for digital hardware.
• Support on site engineers with tech support.
• Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application.
• Monitor and respond to support tickets using internal ticketing system.
• Ability to work both independently as well as in a team.
• Communicate effectively with external contacts including clients and suppliers in a timely and professional manner.
• Assist other areas of the business as and when required.

Benefits

• Flexible working
• Hybrid working (where role applicable)
• 33 days annual leave (inclusive of bank holidays)
• Competitive Salaries
• Role – specific bonus plan
• Company pension scheme
• Access training courses and the ability to study towards professional qualifications
• Employee Assistance Program
• Employee Recognition Program
• Access to cash health plan
• Death in service
• Cycle to work
• Refer a friend