Product Support Technician

L.B. Foster is a Nasdaq-listed global leader in engineering and digital communication technology solutions. As a world class engineering solutions business, L.B. Foster seeks talented professionals who are ready to contribute to our dynamic and forward-thinking organisation. We offer a comprehensive benefits package, flexible working, and a commitment to employee development.

Requirements

• Execution of 1st and 2nd line technical support with AV/IT knowledge
• Assist building, configuring and testing media and SOC players
• Manage, upload and schedule content
• Implement and maintain asset registers for digital hardware
• Support on site engineers with tech support
• Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application
• Monitor and respond to support tickets using internal ticketing system

Benefits

• Flexible working
• Hybrid working (where role applicable)
• 33 days annual leave (inclusive of bank holidays)
• Competitive Salaries
• Role – specific bonus plan
• Company pension scheme
• Access training courses and the ability to study towards professional qualifications
• Employee Assistance Program
• Employee Recognition Program
• Access to cash health plan
• Death in service
• Cycle to work
• Refer a friend