Product Support Engineer
SemperisDallas, Texas, United States • Addison, Texas, United States
Posted October 23, 2025
Full Time
About the Company
Semperis is a cybersecurity leader specializing in hybrid and multi-cloud identity protection. With AI-powered solutions, Semperis secures critical enterprise directory services, protecting over 100 million identities from cyber threats and reducing recovery time by 90%. The company's offerings include Active Directory, disaster recovery, and identity management, backed by industry awards and partnerships with Microsoft.
Job Description
Semperis is seeking a Product Support Engineer to provide technical support to customers using their security and identity products. This role involves troubleshooting issues, developing solutions, monitoring SLAs, and contributing to product development. The company emphasizes a positive employee experience and growth opportunities.
Requirements
- Troubleshoot technical issues and provide stellar customer service.
- Develop and maintain in-depth working knowledge of Semperis products.
- Monitor Support Queue and ensure adherence to SLAs.
- Stay updated on customer support issues and logs them in the CRM.
- Create Knowledge base articles to grow the knowledge base.
- Anticipate, identify, and resolve issues internally and externally.
- Proactively handle problems and/or conflict resolution.
Benefits
- Hybrid work model (3 days on-site/remote).
