Technical Customer Support Agent (Remote, Greece & Cyprus - Evening Shift)
LearnWorldsThessaloniki, Macedonia and Thrace, Greece
Posted March 6, 2026
Full Time
About the Company
LearnWorlds is an e-learning platform that provides online training academies and courses.
Job Description
We're looking for a Technical Customer Support Agent to join our team in a full-time, remote position. As a Technical Customer Support Agent, you will be the front line of product intelligence and customer trust, providing friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As. You will be required to become an expert on the LearnWorlds platform, diagnose problems through structured thinking and product knowledge, and translate complex platform behaviors into plain language that customers understand.
Requirements
- Become an expert on the LearnWorlds platform
- Provide friendly, thoughtful, and highly effective support
- Diagnose problems through structured thinking and product knowledge
- Translate complex platform behaviors into plain language
- Collaborate with teammates to share insights, solve problems, and flag issues
- Work closely with QA, Sales, Product Management, CSM, Training, and Software Development teams
- Occasionally lead 1:1 support demos
Benefits
- Private life and health insurance plan
- Fully remote work
- Personal annual training budget
- Annual home office allowance
- Company laptop
- 23 days of paid time off
- 3 early summer Fridays
- Access to AI tools
- Free LearnWorlds School
- Annual company retreats