Bilingual Patient Access Specialist - Call Center Rep
Legacy Community HealthHouston, Texas, United States • Houston, Texas, United States • Allen, Texas, United States
Posted October 6, 2025
Full Time
About the Company
Legacy Community Health is a comprehensive healthcare system serving over 50 locations in Texas, offering primary care, pediatrics, OB/GYN, behavioral health, dental, vision, specialty care, and pharmacy services. As the largest Federally Qualified Health Center (FQHC) in Texas and a United Way affiliate since 1990, Legacy is committed to providing high-quality healthcare to underserved communities without regard to ability to pay.
Job Description
Legacy Community Health is seeking a Bilingual Patient Access Specialist - Call Center Rep to join their team in Houston, TX. This role involves scheduling appointments, delivering information, and contributing to a seamless patient interaction. It's a client-facing position focused on delivering excellent customer service.
Requirements
- Efficiently manage inbound and outbound calls within a tech-forward call-center environment.
- Schedule patient appointments leveraging data-driven protocols and processes.
- Demonstrate a commitment to innovation and excellence in patient service.
- Experience in a clinical setting preferred (1-2 years)
- Strong communication skills, both verbal and written.
- Proficient in MS Windows, Email, and digital forms.
- Bilingual in English and Spanish (strongly preferred).
Benefits
- Medical, Dental, Vision & Life Insurance
- Short-Term & Long-Term Disability
- 403(b) Retirement Plan
- Subsidized Gym Membership