Team Lead Customer Service / Kundenberatung (m/w/d)
LegalheroBerlin, Germany
Posted November 13, 2025
Full Time
About the Company
Legalhero is a Berlin-based Legal Tech platform that revolutionizes legal services by offering digital, efficient, and automated solutions. Our software supports lawyers in case management, appointment scheduling, and documentation, utilizing AI and machine learning to enhance efficiency and quality. We focus on Justice as a Service, Insurtech, and Legaltech, aiming to make legal protection accessible for all Germans. With a team of 65 engaged employees and 150 experienced partners, we strive to support lawyers in delivering the best service to their clients.
Job Description
As a Team Lead Customer Service, you will be responsible for the professional and service-oriented handling of customer inquiries, identification of customer needs, and provision of relevant information for the process flow.
Requirements
- professional and service-oriented handling of customer inquiries
- identification of customer needs
- provision of relevant information for the process flow
- documentation and maintenance of customer data in our case management tool
- develop and optimize processes, tools, and software solutions
