Customer Success Manager (UK)

LegionellaDossier is a pioneering software company seeking a Customer Success Manager to drive customer satisfaction and revenue growth. As a customer-centric professional with a strong commercial mindset, you will nurture relationships with clients, identify upselling opportunities, and provide ongoing support and guidance.

Requirements

• Proven experience in a similar role within software/SaaS.
• Strong understanding of customer journey dynamics and the ability to implement strategies for improvement.
• Demonstrated success in developing and implementing effective customer success programs
• Experience in determining and measuring KPIs for customer success teams.
• Proficient in setting up workflows and utilizing customer success automation tools.
• SaaS industry experience is a must.
• Excellent communication and interpersonal skills.
• Methodical mindset with a structured approach to problem-solving.
• Strong commercial knowledge with a proven ability to upsell and cross-sell products and services.
• Ability to thrive in a fast-paced and dynamic environment.