Customer Service Representative

Legrand has an exciting opportunity for a Customer Service Representative to join the Electrical Wiring Systems Wiremold Team in West Hartford, CT. The role involves answering customer inquiries, processing orders, and utilizing product knowledge to improve sales and maintain customer satisfaction.

Requirements

• Answer customer inquiries or complaints
• Process orders received by email, telephone, fax, EDI, and/or through personal customer contact
• Research and obtain resolution of customer inquiries
• Provide pricing, availability, and schedule information within established guidelines
• Suggest additional and/or alternative products or services to meet customer needs
• Perform backend order maintenance to ensure efficient order processing
• Track order activity to inform customer of any potential delivery problems
• Expedites the delivery of selected orders as needed
• Fosters open communication internally and externally and champions creative change to improve processing and service levels
• Completes specific product training and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols

Benefits

• Comprehensive medical, dental, and vision coverage
• 401K match
• Paid time off (PTO)
• Holiday pay
• Short-term and long-term disability benefit plans
• Paid maternity and parental leave
• Bonus opportunities in accordance with the Company’s incentive plans
• Paid time off to volunteer
• Active/growing Employee Resource Group network