Senior Manager Operations
LivePersonSofia, Sofia-City, Bulgaria
Posted October 9, 2025
Full Time
About the Company
LivePerson (NASDAQ: LPSN) is an enterprise leader in digital-first customer conversations, offering a Conversational Cloud platform that powers over a billion interactions monthly. The company provides AI-powered solutions for contact center transformation, agent productivity, and personalized customer experiences. With services including messaging, automation, bots, voice solutions, and natural language processing, LivePerson serves leading brands like HSBC, Chipotle, and Virgin Media.
Job Description
LivePerson is a leading enterprise conversations platform provider, connecting brands with millions of consumers globally. They are seeking a Senior Manager of 24/7 Operations to lead a global team focused on providing continuous customer service, strategic staffing, performance monitoring, and process improvement. The role requires strong leadership, communication, and collaboration skills to ensure robust service and maintain a high level of employee satisfaction.
Requirements
- Strong leadership and people management skills
- Customer-centric and empathetic to customer problems
- Prioritization, execution, and effective use of others
- Critical thinking and a growth mindset
- Ability to navigate ambiguity and adapt to change
- Strong communication and collaboration skills
- Strong technical understanding
Benefits
- Health insurance
- Vacation days
- Training opportunities
- Food vouchers
- Multisport card
- Learning budget
- Remote work
