Manager, Customer Success (Manila)
PayscaleManila, Philippines
Posted October 16, 2025
Full Time
About the Company
Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage.
Job Description
PayScale's Customer Success team helps our customers utilize our products, services, and data to develop better organizational pay strategies. The Manager, Customer Success will hire and lead a high-performing team of Customer Success Managers to exceed renewal, retention, and expansion goals.
Requirements
- Hire and lead a high-performing team of Customer Success Managers
- Execute new and existing Customer Success strategies
- Analyze success metrics/results on your team to inform onboarding, training, and mentoring strategies
- Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team
- Find opportunities for continuous improvement for the customer
- Lead effective one-on-one meetings centered on accountability and results to support growth and further development on the team and in the role
Benefits
- Paid Philippine Regular holidays + 1 additional Payscale holiday
- 15 paid days of additional leave
- HMO coverage +1 dependent
- Fixed work schedule, Monday through Friday 10pm-7am Manila
