Solutions Engineer

The Customer Support and Operations department plays a vital role in ensuring the smooth operation and peak performance of Logpoint production farms. In this role, you will work closely with diverse customers to understand their infrastructure and deliver optimal deployment solutions for Logpoint installations.

Requirements

• Communicate effectively with customers on defined technical tasks and scope
• Work confidently and independently on assigned technical tasks, while collaborating efficiently with the local and global teams
• Assist customers in using, integrating and troubleshooting various systems and protocols with our SIEM, SOAR and NDR products
• Provide feedback on areas for improvement in product documentation and internal/external knowledge articles
• Collaborate with internal teams beyond your immediate team – that includes engineering, product, customer success engineering, and sales
• Participate in customer sessions, demos, and training to support deployment and adoption
• Use, debug and improve operational scripts and automations as needed

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance