Customer Success Manager - Packaging
LumafieldSan Francisco, California, United States • Boston, Massachusetts, United States
Posted October 31, 2025
130000 - 170000 USD year
Full Time
About the Company
Lumafield is an engineering technology company founded in 2019, specializing in Voyager analysis software, Atlas AI co-pilot, and Neptune industrial CT scanners. These tools enable rapid problem-solving and collaboration by providing detailed insights into product designs and features. Headquartered in Boston with an office in San Francisco, Lumafield's team comprises experts from successful startups and academia, driving innovation without ego.
Job Description
Lumafield is seeking a Customer Success Manager (CSM) to drive customer outcomes and revenue growth for their industry-changing products. This role will focus on onboarding, renewals, and expansion, acting as a trusted advisor to customers, and ensuring customers achieve business value through Lumafield's technological solutions. The CSM will lead business reviews, manage account health, and drive net revenue retention through strategic account growth.
Requirements
- Partner with engineering, quality, and operations teams.
- Serve as the primary point of contact for customers.
- Project manage delivery and adoption of Lumafield’s technical solutions.
- Manage renewal processes and churn risk.
- Identify upsell and cross-sell opportunities.
- Build strong customer relationships.
Benefits
- Competitive cash and equity compensation
- Health & wellness stipend
- Flexible PTO
- Commuter benefits
- Company wide events
