IT Help Desk manager

Lytegen is seeking an IT Help Desk Manager to oversee support services and manage a team of support specialists. This role involves establishing efficient processes, tracking performance metrics, and improving service delivery. The ideal candidate is technically proficient and possesses excellent management and communication skills.

Requirements

• 5+ years in IT support roles with at least 2+ years in a supervisory or management position.
• Strong knowledge of IT support practices and technologies, including operating systems, application support, and hardware troubleshooting.
• Familiarity with IT service management (ITSM) frameworks, such as ITIL.
• Proven leadership and team management abilities.
• Exceptional communication skills, both verbal and written.
• A customer-centric approach to service delivery.

Benefits

• Competitive salary package
• Opportunity to lead IT operations
• Exposure to global teams
• Ability to build and shape IT processes
• Career growth opportunities