IT Helpdesk Manager

Lytegen is seeking an experienced IT Helpdesk Manager to lead their IT support team and enhance operations. This role involves overseeing day-to-day activities, managing a team, and implementing best practices for incident management. The ideal candidate will have a strong technical background and excellent leadership skills, contributing to a positive work environment.

Requirements

• 5+ years of experience in IT support roles
• 2+ years in a managerial position
• In-depth knowledge of IT service support practices
• Proficient in various operating systems and software applications
• Strong leadership capabilities with experience in developing teams
• Excellent communication skills
• Customer-oriented mindset

Benefits

• Competitive salary package
• Opportunity to lead IT operations
• Exposure to global teams
• Career growth opportunities
• Collaborative, high-performance culture