Manager, Sales and Customer Service

Macy's is seeking a Manager, Sales & Customer Service to lead a team and ensure exceptional customer experiences. This role focuses on exceeding sales goals, improving customer loyalty, and maintaining standards for customer service. The position offers opportunities for growth and involvement in diverse team projects and initiatives. Macy’s emphasizes a fun, inclusive environment and strong customer focus.

Requirements

• Build a productive team
• Exceed sales goals through coaching and recognition
• Manage selling support activities
• Conduct talent analysis and development
• Effectively resolve customer complaints
• Flexible retail schedule (days, evenings, holidays, weekends)

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Employee Assistance Program
• Tuition reimbursement
• Performance-based incentives
• Annual merit review
• Milestone opportunities and learning and leadership development