Manager, Sales and Customer Service
Macy'sVirginia, United States
Posted October 13, 2025
Full Time
About the Company
Macy's is a leading retail brand offering quality fashion at affordable prices across the United States and online.
Job Description
Macy's is seeking a Manager, Sales & Customer Service to lead and motivate a team focused on exceeding sales goals and delivering excellent customer experiences. This role involves leading initiatives to increase customer loyalty, optimize productivity, and maintain a welcoming and ready sales floor. The ideal candidate will foster an inclusive environment and inspire a passion for the Macy’s experience.
Requirements
- Build, lead, and motivate a productive team.
- Exceed sales goals through coaching and recognition.
- Review and utilize Sales and Star Rewards data for performance improvements.
- Manage selling support activities, including stockroom, signing, and equipment.
- Conduct talent analysis and develop career progression plans.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off and holidays
- Career development opportunities
- Employee Assistance Program
- Performance-based incentives
- Merit review
- Volunteer Opportunities