Manager, Sales and Customer Service
Macy'sNew York, New York, United States
Posted October 24, 2025
Full Time
About the Company
Macy's is a leading retail brand offering quality fashion at affordable prices across the United States and online.
Job Description
Macy's is seeking a Manager, Sales & Customer Service to lead and support the sales team and ensure excellent customer experience. The role involves building a productive team, exceeding sales goals, optimizing productivity, and conducting customer service best practices. It requires a dynamic retail environment focused on teamwork, training, and customer success.
Requirements
- Ability to build, lead, and motivate a productive team.
- Exceptional customer service and sales experience.
- Analytical skills for reviewing sales and rewards data.
- Experience managing selling support activities.
- Strong communication and conflict resolution skills.
Benefits
- Comprehensive health and wellness coverage
- 401k match
- Paid time off
- Holiday bonus
- Career development programs
- Volunteer opportunities
- Competitive pay
- Retail discounts