Technical Support Engineer, Platform
Magnet ForensicsWaterloo, Ontario, Canada
Posted March 4, 2026
100000 - 120000 CAD
Full Time
About the Company
Founded in 2010, Magnet Forensics develops end-to-end digital investigation solutions that acquire, analyze, report on, and manage evidence from mobile devices, computers, IoT devices, and cloud services. Their products serve over 4,000 public and private sector customers in more than 100 countries, enabling investigators to fight crime, protect assets, and safeguard national security. Magnet Forensics distinguishes itself through a unified platform that delivers consistent, tamper-evident evidence handling across diverse digital sources. The company’s culture emphasizes rigorous technical excellence, rapid innovation, and a commitment to supporting law-enforcement and corporate security teams worldwide.
Job Description
Magnet Forensics is a global leader in digital investigative software. We're looking for a Technical Support Engineer to provide advanced technical support to customers using our SaaS and on-premises platform products.
Requirements
- Post-secondary education in IT, Computer Science, Engineering, or equivalent relevant industry experience
- At least 3 years in a complex technical support role
- Excellent verbal and written communication skills
- Superior customer service skills
- Deep understanding of customer relationship management and ticketing systems
- High degree of resourcefulness, flexibility, and adaptability
- Strong technical aptitude to learn software tools and other third-party technologies
Benefits
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
