Technical Support Engineer

Mapbox is looking for a Technical Support Engineer to join their team. The role involves providing technical support to key enterprise customers, managing complex projects, and collaborating with engineering and product management teams.

Requirements

• 3-5+ years of experience with native mobile development on either Android or iOS platforms
• Mobile development experience with proficiency in Java, Kotlin, Swift, C++ or objective-C or their programming languages
• Previous experience providing technical support to key clients
• Familiarity with Zendesk, GitHub, Slack, and Jira
• Strong ownership and accountability skills
• Experience working collaboratively with engineering and product management teams throughout the software development process
• Strong debugging skills to troubleshoot and solve technical issues
• Attention to detail and ability to manage complex, multi stakeholders processes
• Customer engagement skills to provide friendly and effective support
• Problem-solving mindset with a focus on operational improvements
• Formal or informal education experience related to computer science or software engineering
• Knowledge and experience with geospatial tools are a plus
• Previous experience with Mapbox is an advantage

Benefits

• High-performing creative individuals
• Supportive health care
• Parental leave
• Flexibility
• Environment of teaching and learning
• Growing a diverse team