Technical Support Engineer III
MapboxBelarus
Posted September 25, 2025
Full Time
About the Company
Mapbox is a leading real-time location platform offering comprehensive tools for navigation and mapping. With a suite of services including maps, data, design, and navigation APIs, Mapbox empowers organizations to create customized, immersive experiences that delight customers. Its flexibility, security, and privacy compliance have attracted over 3.5 million registered developers.
Job Description
Mapbox is seeking a Technical Support Engineer III to provide exceptional support to customers experiencing technical challenges. The role involves breaking down complex issues, analyzing user feedback, troubleshooting, and collaborating with engineering and product management teams. Experience with native mobile development, Zendesk, and Jira is essential.
Requirements
- 3-5+ years of experience with native mobile development on Android or iOS
- Proficiency in Java, Kotlin, Swift, C++, or objective-C
- Previous experience providing technical support to key clients
- Familiarity with Zendesk, GitHub, Slack, and Jira
- Strong ownership and accountability skills
- Experience working collaboratively with engineering and product management teams
- Strong debugging skills
- Attention to detail and ability to manage complex processes
- Customer engagement skills
- Problem-solving mindset
- Formal or informal education experience related to computer science or software engineering
- Knowledge and experience with geospatial tools
Benefits
- Competitive salary
- Health benefits
- Parental leave
- Flexible work arrangements
- Learning and development opportunities
