Technical Support Engineer III
MapboxPoland
Posted September 25, 2025
Full Time
About the Company
Mapbox is a leading real-time location platform offering comprehensive tools for navigation and mapping. With a suite of services including maps, data, design, and navigation APIs, Mapbox empowers organizations to create customized, immersive experiences that delight customers. Its flexibility, security, and privacy compliance have attracted over 3.5 million registered developers.
Job Description
Mapbox is seeking a Technical Support Engineer III to join their team. The role involves providing excellent support to customers, resolving technical issues, and collaborating with engineering teams. The company equips organizations with the tools to power their navigation systems and promotes security and privacy compliance.
Requirements
- 3-5+ years of experience with native mobile development on either Android or iOS platforms
- Mobile development experience with proficiency in Java, Kotlin, Swift, C++ or objective-C or their programming languages
- Previous experience providing technical support to key clients
- Familiarity with Zendesk, GitHub, Slack, and Jira
- Strong ownership and accountability skills
- Strong debugging skills to troubleshoot and solve technical issues
- Attention to detail and ability to manage complex, multi stakeholders processes
- Customer engagement skills to provide friendly and effective support
- Problem-solving mindset with a focus on operational improvements
- Formal or informal education experience related to computer science or software engineering
Benefits
- Competitive salary
- Comprehensive health care
- Flexible work arrangements
- Innovative support approach
