Technical Support Engineer III
MapboxGermany
Posted September 25, 2025
Full Time
About the Company
Mapbox is a leading real-time location platform offering comprehensive tools for navigation and mapping. With a suite of services including maps, data, design, and navigation APIs, Mapbox empowers organizations to create customized, immersive experiences that delight customers. Its flexibility, security, and privacy compliance have attracted over 3.5 million registered developers.
Job Description
Mapbox is seeking a Technical Support Engineer III to provide exceptional support to customers across its growing user base. The role involves troubleshooting complex issues, collaborating with engineering and product teams, and using technical writing skills. It's a key position in a customer-centric role focused on ensuring customers have the resources to succeed with Mapbox applications and data.
Requirements
- 3-5+ years of experience with native mobile development on Android or iOS platforms
- Mobile development experience with proficiency in Java, Kotlin, Swift, C++, or objective-C
- Previous experience providing technical support to key clients
- Familiarity with Zendesk, GitHub, Slack, and Jira
- Strong ownership and accountability skills
- Experience working collaboratively with engineering and product management teams
- Strong debugging skills
- Attention to detail
- Problem-solving mindset
- Formal or informal education experience in computer science or software engineering
- Knowledge of geospatial tools are a plus
Benefits
- Competitive salary
- Health care
- Parental leave
