IT Service Desk Analyst

Maxana is seeking a motivated IT Service Desk Analyst to deliver high-quality technical support to a leading client. The role involves resolving issues, documenting solutions, and escalating when necessary, ensuring smooth IT operations. The position requires close collaboration with internal teams and end-users and adherence to ITIL processes.

Requirements

• Minimum 1 year of customer service experience (IT support environment preferred)
• ITIL knowledge strongly desired
• B2 English level or above
• Hands-on experience with Microsoft Virtual technologies—including AVD, Nerdio, and FSLogix
• Working knowledge of PC hardware, operating systems, and common software applications
• Excellent communication skills with the ability to explain technical concepts
• Proficiency with Microsoft Office Suite
• Strong organizational, troubleshooting, and time-management skills
• Positive, customer-centric attitude
• Adaptable team player with a proactive approach to problem-solving

Benefits

• Fully Remote Work
• Competitive Pay
• PTO
• Training & Development