Call Center Agent

MCI is seeking a highly reliable and customer-focused Call Center Agent to join their fast-growing team. The role involves handling inbound and outbound phone calls with residential and business customers, providing excellent service, and upselling products and services. This position is ideal for motivated individuals with strong communication skills and a customer-centric attitude.

Requirements

• Handle inbound and outbound calls.
• Ensure first-call resolution.
• Accurately document customer claims.
• Manage customer inquiries and escalate issues.
• Adhere to attendance and work schedule requirements.

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Casual Dress Code