Contact Center Trainer

MCI is seeking a skilled and enthusiastic Contact Center Trainer to deliver high-impact training programs. This role involves creating engaging training materials, conducting onboarding, and evaluating training effectiveness. MCI focuses on delivering tailored solutions to client needs and offers opportunities for growth and advancement. They prioritize talent and recognize consistent performance.

Requirements

• Bachelor’s degree in Education, Communications, or a related field (preferred)
• 2+ years of experience as a trainer in a BPO or high-volume contact center
• Strong facilitation, communication, and interpersonal skills
• Fluent in English and Spanish
• Experience with Learning Management Systems (LMS) and virtual training tools
• Proficiency in Microsoft Office and contact center platforms
• Ability to manage multiple training batches
• Availability to pass background/security investigation

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code