Contact Center Trainer

MCI is looking for a skilled and enthusiastic Contact Center Trainer to join their team. The trainer will be responsible for delivering high-impact training programs to prepare agents to exceed client expectations and deliver exceptional customer experiences.

Requirements

• Bachelor's degree in Education, Communications, or a related field (preferred)
• 2+ years of experience as a trainer in a BPO or high-volume contact center
• Strong facilitation, communication, and interpersonal skills
• Fluent in English and Spanish
• Experience with Learning Management Systems (LMS) and virtual training tools
• Proficiency in Microsoft Office and contact center platforms (e.g., CRM, dialers)
• Ability to manage multiple training batches in a fast-paced environment
• Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code