Customer Care Representative (Retail Sales and Retention)

MCI is a fast-growing tech company in the BPO, CX, and XaaS sectors. This Customer Care Representative role focuses on promoting products and services to new and existing customers, retaining current customers, and exceeding sales targets. The ideal candidate will be motivated, confident, and possess strong communication and problem-solving skills.

Requirements

• High school diploma or equivalent
• 2+ years of experience in retail sales and inbound sales
• Strong retention skills
• Proven ability to meet or exceed sales targets
• Customer-focused mindset
• Proficiency in using customer relationship management (CRM) software

Benefits

• HMO Coverage
• Dependent Benefits
• Supervisors/Managers
• Dental Coverage
• In-house dental assistance
• Free meal during training
• Career growth and learning
• Employee shuttle services
• Company retreats and off-site events
• Social skills development