Customer Service Representative

MCI is looking for a Customer Service Representative who is empathetic, solution-oriented, and ready to thrive in a fast-paced, customer-focused environment.

Requirements

• Engage with customers via inbound and outbound calls, providing friendly and professional support.
• Actively listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities to upsell or upgrade products and services.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to the appropriate team when needed.
• Strive for first-call resolution through strong problem-solving skills.
• Stay current with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code